Legal Notice

1. Company Information

Company information can be verified at: data.inpi.fr/entreprises/993658988

2. Nature of Services

2.1 What is SelfGo?

SelfGo operates a digital booking platform (plateforme numérique de mise en relation) accessible through our website and our iOS and Android mobile applications. We connect users with independent professional service providers, including licensed taxi operators and VTC (Voiture de Transport avec Chauffeur / Private Hire Vehicle) drivers.

2.2 Independent Service Providers

Transportation services available through SelfGo are provided by independent professional drivers who are:

• Licensed taxi operators holding a valid taxi parking certificate (carte professionnelle de taxi) issued by the local Préfecture, or
• Licensed VTC operators registered with the French Registre EVTC (Registre des exploitants de Voiture de Transport avec Chauffeur), holding a valid VTC professional card issued by the Préfecture

These professionals maintain a direct contractual relationship with their customers and are responsible for their own tax, social security, and legal obligations under French law (Code des transports).

2.3 The Transportation Contract

2.4 Our Commitment

While we are not a carrier, SelfGo makes every effort to:

• Coordinate your booking with an available professional driver
• Assist you in finding an alternative if needed
• Provide responsive 24/7 customer support through phone, email, and in-app chat
• Process secure in-app payments via our certified partner SumUp

Important: This assistance does not constitute a contractual guarantee regarding the transportation service itself, which remains the sole responsibility of the independent driver.

3. Mobile Applications

SelfGo provides mobile applications available for download on:

The mobile applications are published under the developer name SelfGo (SIREN 993 658 988) and offer the same booking functionality as the website, plus enhanced features such as in-app payment, real-time location tracking during your ride, and push notifications.

For information about data collection and permissions used by the mobile applications, please refer to our Privacy Policy.

4. Website and App Hosting

5. Intellectual Property

5.1 Copyright

All content on www.selfgo.fr and within the SelfGo mobile applications (including text, images, logos, graphics, software, source code, and design) is the property of SelfGo or its licensors and is protected by French and international intellectual property laws.

5.2 Usage Restrictions

Any reproduction, distribution, modification, or use of website or app content without express written authorization from SelfGo is prohibited. This includes but is not limited to: scraping, mirroring, framing, or reverse-engineering the platform.

5.3 Trademarks

• "SelfGo" is a registered trademark
• "www.selfgo.fr" domain is owned by SelfGo
• The SelfGo logo and visual identity are protected works

5.4 Third-Party Trademarks

Apple®, App Store®, iPhone®, and iPad® are trademarks of Apple Inc. Google Play™ and Android™ are trademarks of Google LLC. SumUp® is a registered trademark of SumUp Limited. All other trademarks are the property of their respective owners.

6. Personal Data Protection

For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

For users outside France, you may also contact your local data protection authority. A list is available on the European Data Protection Board website: edpb.europa.eu.

7. Limitation of Liability

7.1 Platform Operation

SelfGo strives to ensure the proper functioning of its website and mobile applications but cannot guarantee:

• Uninterrupted availability of the website or apps
• Freedom from errors or technical issues
• Complete security against cyber threats
• Compatibility with all mobile devices or operating system versions

7.2 Transportation Services

Transportation services are provided exclusively by independent professional taxi and VTC drivers. SelfGo is not liable for:

• Acts or omissions of independent drivers during transportation
• Vehicle accidents or incidents during the ride
• Loss or damage to personal property during rides
• Delays caused by traffic, weather, or other circumstances beyond our control
• Quality of service provided by the independent driver
• The driver's compliance with French transportation regulations (which is the driver's own responsibility)

7.3 Payment Processing

In-app payments are processed by SumUp Limited, an authorized payment service provider. SelfGo is not responsible for:

• Payment processing failures attributable to SumUp's systems
• Bank-level fraud detection that may decline transactions
• Currency conversion fees applied by your card issuer

For payment disputes, contact us first at info@selfgo.fr. We work directly with SumUp to resolve issues.

7.4 Our Responsibilities

SelfGo is responsible for:

• Operating and maintaining the booking platform (website and mobile apps)
• Verifying driver credentials before platform access
• Coordinating bookings between customers and drivers
• Providing customer support
• Securing personal data in accordance with GDPR
• Facilitating connection with alternative drivers when necessary (without contractual guarantee of result)

8. Consumer Mediation

In accordance with French consumer law (Articles L.611-1 et seq. of the French Consumer Code), if a dispute persists after contacting our customer service, you may use our consumer mediation service free of charge.

8.1 European Online Dispute Resolution Platform

For disputes related to online purchases, you can file your complaint on the dispute resolution platform provided by the European Commission at:

https://ec.europa.eu/consumers/odr

8.2 Direct Contact First

Before initiating a mediation procedure, please contact us first at info@selfgo.fr so we can attempt to resolve your concern amicably.

9. Applicable Law and Jurisdiction

These legal notices and the use of www.selfgo.fr (including our mobile applications) are governed by French law.

9.1 For Consumers (Individuals)

In case of dispute, and after attempting an amicable resolution, the competent court will be that of your domicile or that of SelfGo's registered office, at your choice, in accordance with Article R.631-3 of the French Consumer Code.

9.2 For Businesses (Legal Entities)

Exclusive jurisdiction is granted to the courts of Nanterre, France.

10. Contact Us

11. Accessibility

SelfGo is committed to making our website and mobile applications accessible to all users, including those with disabilities. We continually work to improve accessibility in accordance with French accessibility standards (RGAA), iOS Accessibility guidelines, and Android Accessibility guidelines.

If you encounter accessibility issues, please contact us at: info@selfgo.fr

12. Reporting Illegal Content (Digital Services Act)

In accordance with the European Digital Services Act (DSA), if you wish to report illegal content or behavior on our platform, you can contact us at:

We will acknowledge receipt within a reasonable timeframe and process your notice diligently.