📞 +33 1 85 09 41 92

How SelfGo Works

Our booking platform for taxis and VTC drivers — available on web, iOS, and Android

Last updated: May 2026

1. Overview of SelfGo

1.1 What is SelfGo?

SelfGo (SIREN: 993 658 988) operates a digital booking platform available through our website www.selfgo.fr and our mobile applications on the Apple App Store and Google Play Store. We enable users to book transportation services provided by independent professional taxi and VTC drivers across France, particularly in Paris and surrounding regions.

⚠️ CRITICAL CLARIFICATION

SelfGo is a TECHNOLOGY PLATFORM – NOT a transportation company:

  • We are a BOOKING PLATFORM
  • We do NOT provide transportation services
  • We do NOT have the status of a carrier
  • We are NOT a taxi or VTC company
  • We do NOT employ drivers
  • We do NOT own or operate vehicles
  • SelfGo does NOT hold a taxi or VTC operator license
  • Drivers are INDEPENDENT PROFESSIONALS with their own licenses

1.2 Our Business Model

SelfGo operates exclusively as a digital intermediary platform (plateforme numérique de mise en relation) that connects customers seeking transportation with licensed, independent professional taxi and VTC drivers who operate their own businesses.

1.3 Independent Professional Drivers

Transportation services available through SelfGo are provided by independent professional drivers who are:

✓ Driver Independence

Drivers use SelfGo if, when, and where they wish. They are under NO exclusivity obligation and can always choose to accept or reject any ride request. They set their own schedules and maintain complete control over their business operations, in compliance with their professional status.

2. Driver Verification Process

Before any driver can accept bookings through SelfGo, we verify their credentials and compliance with French law:

📜
Professional License
Valid taxi parking certificate or VTC professional card
🛡️
Insurance Coverage
Professional liability and passenger transport insurance
🚗
Vehicle Standards
Vehicle compliance and safety inspection (Contrôle technique)
✓
Legal Compliance
Business registration, tax, and social security compliance

ℹ️ Ongoing Quality Control

We continuously monitor driver performance, customer feedback, and regulatory compliance to maintain high service standards.

3. How the Booking Process Works

3.1 Step-by-Step Booking

  1. Open the app or website: Download SelfGo on iOS or Android, or visit www.selfgo.fr
  2. Enter pickup and drop-off: Type your addresses, or tap "Use my location" (with your permission)
  3. Choose vehicle and time: Standard sedan, van, or premium — book now or schedule up to 90 days in advance
  4. See fixed price: Get an instant fixed price quote — no surge pricing, no surprises
  5. Choose payment: Pay in-app via SumUp (Apple Pay, Google Pay, card) or pay the driver directly (cash or card)
  6. Confirm booking: Receive instant confirmation by SMS, email, and push notification
  7. Driver assignment: An independent driver accepts your request
  8. Track your driver: See driver name, vehicle, license plate, and ETA in the app
  9. Service delivery: The independent driver provides the transportation service
  10. Receipt: Receive automatic receipt by email and in the app

⚠️ Important: Request Assignment

When you make a booking, SelfGo coordinates with available independent drivers. Each driver is completely free to accept or reject the request. If needed, we work to find an alternative driver to ensure your ride happens.

3.2 Booking Options

4. Mobile Apps (iOS and Android)

The SelfGo mobile applications offer the same booking functionality as the website, plus enhanced features:

📱
Native Apps
Available on Apple App Store and Google Play Store
📍
Live Tracking
See your driver's location in real time during the ride
💳
In-App Payment
Apple Pay, Google Pay, or saved card via SumUp
🔔
Push Notifications
Real-time updates on driver assignment and arrival

4.1 App Permissions

Our app requests the following permissions only when needed (you can deny or revoke any optional permission):

For full details, see our Privacy Policy.

5. Roles and Responsibilities

What SelfGo DOES:

  • Provides booking platform (web + iOS + Android)
  • Connects passengers with drivers
  • Verifies driver credentials
  • Coordinates bookings & assignments
  • Processes in-app payments via SumUp
  • Provides 24/7 customer support
  • Sends booking confirmations
  • Facilitates driver-passenger communication
  • Monitors service quality
  • Handles booking changes & cancellations

What SelfGo DOES NOT Do:

  • Provide transportation services
  • Operate as a taxi or VTC company
  • Employ drivers
  • Own or operate vehicles
  • Hold a taxi or VTC operator license
  • Control driver schedules
  • Set fares unilaterally (drivers agree to platform pricing)
  • Act as transportation carrier
  • Bear transportation liability

⚠️ The Transportation Contract

By making a booking through SelfGo, you enter into a transportation contract DIRECTLY with the independent driver who accepts your request. SelfGo is NOT a party to this transportation contract. We are merely the platform that facilitated the connection.

5.1 Driver's Responsibilities

The independent professional driver is solely responsible for:

6. Payment Methods & Process

6.1 Multiple Payment Options

SelfGo offers flexible payment options through our certified payment partner SumUp:

🍎
Apple Pay
One-tap payment on iOS devices
🤖
Google Pay
One-tap payment on Android devices
💳
Credit / Debit Card
Visa, Mastercard, American Express via SumUp
💵
Cash on Board
Pay the driver directly in Euros
💸
Card on Board
Pay the driver via their card terminal
🏢
Business Invoice
Available on request for company expenses

6.2 SumUp Payment Processing

🔒 Secure Payments via SumUp

In-app payments are processed by SumUp Limited, an Electronic Money Institution authorized by the UK Financial Conduct Authority (FCA Reference: 900700). SumUp is PCI-DSS Level 1 certified — the highest standard for payment security.

SelfGo does NOT store or have access to your full card details. SumUp uses tokenization to securely store your payment method for future bookings.

6.3 How In-App Payment Works

  1. You select "Pay in app" at booking
  2. SumUp places a pre-authorization hold on your card (no charge yet)
  3. Upon ride completion, the actual amount is captured
  4. You receive a receipt by email and in the app
  5. If the ride is canceled in time, the authorization is released within 5–7 business days

6.4 Direct Payment to Driver

If you prefer, you can pay the driver directly at the end of the ride:

6.5 Receipts and Invoices

All payments generate an automatic receipt sent to your registered email. For VAT invoices required for business expenses, contact info@selfgo.fr.

Note: The official transportation invoice is issued by the independent driver who provided the service, not by SelfGo.

7. Our Service Guarantee

While transportation is provided by independent drivers, SelfGo guarantees the following:

🔍
Driver Verification
All drivers verified before platform access
🚗
Ride Availability
We work to find a driver, with alternatives if needed
📞
24/7 Support
Customer service available at all times
💰
Fixed Pricing
No surge pricing, no hidden fees
⭐
Quality Control
Continuous monitoring of driver performance
🔒
Secure Payments
PCI-DSS Level 1 via SumUp

✓ Our Commitment

We strive to ensure your ride happens by coordinating with our network of verified independent professional drivers. If the initially assigned driver has an issue, we will work to find you an alternative driver.

Important: This assistance and coordination does not constitute a contractual guarantee regarding the transportation service itself, which remains the sole responsibility of the independent driver.

8. Cancellation Policy

8.1 Free Cancellation

8.2 How to Cancel

8.3 Refunds

Refunds for canceled in-app payments are processed automatically through SumUp:

For full details, see our Terms of Use.

9. Legal Framework & Compliance

9.1 Platform Status

SelfGo operates as a digital platform under French law:

9.2 Regulatory Compliance

All independent drivers on the SelfGo platform must comply with:

9.3 Data Protection and Consumer Rights

SelfGo complies with:

For more information, see our Privacy Policy and Legal Notice.

10. Customer Support

10.1 24/7 Availability

Our customer support team is available around the clock to assist you with:

10.2 Contact Information

10.3 Response Times

11. Additional Information

11.1 Related Documents

For complete information about using SelfGo, please review:

11.2 Questions & Clarifications

If you have any questions about how SelfGo works or our platform operations, please don't hesitate to contact us at info@selfgo.fr or call +33 1 85 09 41 92.